Return Policy

Last updated: March 9, 2026

At GetHandsOn.ai, we want you to be completely satisfied with your learning experience. Because we offer digital access to premium, browser-based lab environments, our refund policy is designed to be fair to both our students and our platform.

The 7-Day Money-Back Guarantee We offer a conditional 7-day money-back guarantee for all initial purchases of our certification lab access. If you purchase access to our AI-102 labs and find that the platform does not meet your learning needs, you may request a full refund within seven (7) days of your original purchase date.
Conditions for a Refund To protect our platform from abuse, refunds are subject to the following condition:

Course Completion Limit: Refunds will only be granted if you have completed less than 50% of the available lab material. If our system records show that you have consumed, accessed, or completed more than half of the course content, you will not be eligible for a refund.

Non-Refundable Situations We cannot issue refunds under the following circumstances:

Your refund request is submitted more than 7 days after the original purchase date.

You have completed more than 50% of the lab modules.

Your account was terminated or suspended due to a violation of our Terms of Service (e.g., sharing account credentials, attempting to abuse the lab infrastructure).

How to Request a Refund To request a refund, please email our support team at support@gethandson.ai from the email address associated with your GetHandsOn.ai account.

Please include:

Your full name.

The email address you used to register.

The date of purchase.

A brief reason for the refund request (this helps us improve our product).

Refund Processing All of our payments are processed securely through our Merchant of Record, Dodo Payments. Once our team approves your refund request, we will initiate the refund through Dodo Payments.

Please allow 5 to 10 business days for the funds to reflect in your bank account or on your credit card statement, depending on your financial institution.