Contact Support
Send us a message and you get a ticket number straight away. We typically respond within 24 hours on business days.
What do you need help with?
Platform bug
Something on the site is broken or behaving oddly. Tell us what you clicked and what happened.
Billing or access
Paid but cannot see your labs, need an invoice, or want to upgrade a practice pack to a bundle.
Lab environment issue
A lab failed to launch, expired early, or a resource did not appear. Include the lab name and roughly when it happened.
Enterprise licensing
Seats for a team, purchase orders, and invoicing.
Send us a message
Answers without waiting
- Pricing and what each plan includes covers attempts per lab, access length and upgrades.
- Refund policy sets out the 7-day window and the conditions.
- Free lab shows how a lab environment launches before you buy anything.
- Study guides and practice exams are free to start with a free account.
- Enterprise and team licensing explains how seats and invoicing work.
Other ways to reach us
Business and enterprise inquiries
For enterprise plans, partnerships or bulk licensing, send us a message or email support@gethandson.ai.
Headquarters
Amsterdam, Netherlands